delivery and returns

We use Royal Mail Special delivery signed for all our UK deliveries and a signature will be required upon delivery of your order.

Our service is not a named delivery service, anyone at the delivery address can sign for your delivery.

We are not be liable for a lost or missing order that has been signed for in a building.

 

Delivery times start from the date of shipping. We will endeavour to send your order out within 2 days of purchase.

WE OFFER COMPLIMENTARY SHIPPING ON ALL ORDERS OVER £250 (UK & INTERNATIONAL).

For orders below £250, our shipping charges are as follows :

Orders over £250 (3-5 working days) - FREE

FEDEX Standard (3-5 working days) - £15

Orders over £250 (3-5 working days) - FREE

FEDEX Standard (3-5 working days) - £20

We are exporting from the UK and all non-UK customers will be subject to import duties and may be subject to local sales taxes which are not included at checkout and must be covered by the customer.
Maia London is not responsible for any other taxes incurred in the shipment.

 

returns and cancellations

Please email returns@maialondon.co.uk if you wish to make a return. 
Returns are only accepted online for products purchased directly from maialondon.co.uk
We will exchange or refund any unworn and unwashed purchases within 14 days of delivery.

We recommend using special delivery and purchase insurance with your carrier for the value of the return. Please send all returns back to :

Maia London
Studio E01 
400 Caledonian Road
London
N1 1DN

For the US and rest of the world we allow 28 days to return unworn goods.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. Please retain your shipping note until you have received your refund.

 

faulty goods 

Should there be anything wrong with your item when it arrives please notify us immediately and we will of course do anything we can to sort out the issue.
Our returns policy does not affect your statutory rights.